Stromstore.dk have a statutory 14-day return policy, starting from the day on which you receive your order. However, you must provide proof of purchase by enclosing the original invoice/receipt for your purchase in the return package.
Returns should be sent to:
STRØM, Strandvejen 169A, 2900 Hellerup, ATT: Webshop
You can also deliver returns in person in our shops, where the same requirements of receipt apply. However, you cannot get your money back for returns made in our shops. This must take place via our webshop.
Items must be returned unused and in the same condition as received. Once we have received the item and approved the return, the money will be refunded electronically. Electronic refunds can take up to five business days to be completed.
We only refund to method of payment used to buy the products.
Remember to save your postage receipt as proof that the item has been shipped.
Shipping costs for returns are not refundable.
Note that return packages must be sent with delivery included. If delivery is not included, the package will be returned to you.
Note that the above exchange and return rules only apply to our webshop www.stromstore.dk
If you want to exchange one item for another item, we suggest that you return your order and then place a new order for the replacement item.
Return labels will automatically be applied to gifts purchased from stromstore.dk. The gift can then be exchanged for another item or for a voucher in our physical shops. However, it will not be possible for our physical stores to provide money in exchange for the item, as this must be done by the purchaser on our webshop. (See rules for returns.)
Items purchased from our webshop can be exchanged in physical stores for other items or a credit voucher. However, we will not pay any differences in value, and no money can be provided in our shops. This must be done by the purchaser on our webshop. (See rules for returns.)
Returns at STRØM Female & STRØM Male (our physical shops)
STRØM Female & STRØM Male have eight-day return periods. However, you must provide proof of purchase in the form of your receipt.
If the item was purchased at either STRØM Female or STRØM Male, it must be exchanged or returned at the same shop.