Terms and conditions of sale

Purchase of goods

Once you have placed an order on stromstore.dk, our system will automatically send you an order confirmation email.

However, you should note that this automatic response (via email) is not a legally binding order confirmation, but an electronic acknowledgement of receipt of your order.

When the item has been registered at our warehouse and the package is ready for shipment, the amount of your purchase will be deducted from your account. You will receive an email with a tracking number once it has shipped. Your invoice will be enclosed with the package as a receipt of purchase.

We cannot guarantee that all items will be in stock, and we will contact you as soon as possible if there are problems with your order.

All prices listed are in Danish kroner and include 25% VAT.

Prices are subject to tax changes, pricing and wording errors, etc.

 

Returns

Stromstore.dk have a statutory 14-day return policy, starting from the day on which you receive your order. However, you must provide proof of purchase by enclosing the original invoice/receipt for your purchase in the return package.

Returns should be sent to:

STRØM, Strandvejen 169A, 2900 Hellerup Denmark, ATT: Webshop

 

You can also deliver returns in person in our shops, where the same requirements of receipt apply. However, you cannot get your money back for returns made in our shops. This must take place via our webshop.

Items must be returned unused and in the same condition as received. Once we have received the item and approved the return, the money will be refunded electronically. Electronic refunds can take up to five business days to be completed.

We only refund to method of payment used to buy the products.

Remember to save your postage receipt as proof that the item has been shipped.

Shipping costs for returns are not refundable.

Note that return packages must be sent with delivery included. If delivery is not included, the package will be returned to you.

Note that the above exchange and return rules only apply to our webshop www.stromstore.dk

 

Exchange service

If you want to exchange one item for another item, we suggest that you return your order and then place a new order for the replacement item.

Return labels will automatically be applied to gifts purchased from stromstore.dk. The gift can then be exchanged for another item or for a voucher in our physical shops. However, it will not be possible for our physical stores to provide money in exchange for the item, as this must be done by the purchaser on our webshop. (See rules for returns.)

Items purchased from our webshop can be exchanged in physical stores for other items or a credit voucher. However, we will not pay any differences in value, and no money can be provided in our shops. This must be done by the purchaser on our webshop. (See rules for returns.)

 

Returns at STRØM Female & STRØM Male (our physical shops)

STRØM Female & STRØM Male have eight-day return periods. However, you must provide proof of purchase in the form of your receipt.

If the item was purchased at either STRØM Female or STRØM Male, it must be exchanged or returned at the same shop.

 

Payment and Security

Payment for the items ordered takes place online using Dankort, Visa, Euro/Mastercard or Visa Electron. The information is encrypted for transmission between the customer and Stromstore.dk.

The amount will be deducted from your account when the items leave our warehouse.

Personal data (name, address, email, etc.) will not be encrypted, but will only be used internally.

 

Warranty

In accordance with statute, consumers have a 24-month warranty on all items.

However, all complaints require proof of purchase (presentation of the original invoice/receipt for the product concerned).

The warranty does not apply to goods which are defective due to damage or wear from incorrect use, lack of maintenance or normal wear and tear.

For products with a limited lifespan, your warranty will be limited to the usual span for the product concerned.

In the event of complaints, faults or undelivered items, please contact customer service as soon as possible:

kundeservice@stromstore.dk

STRØM MALE

Tel: + 45 3930 3989

STRØM FEMALE

Tel: + 45 3940 3377

 

 

Shipping

Stromstore.dk make every effort to ship your items as soon as possible. Orders completed before 1 pm on working days are shipped the same day.

All packages are sent via insured post through Post Denmark or GLS. When your package has shipped, you will receive a track & trace number so you can follow it.

We offer free shipping on orders over DKK 700 (only applies within Denmark)

You can collect and return your packages in our physical shops (free shipping, regardless of order amount).

Purchases under DKK 700 will incur a shipping fee of DKK 29 (GLS, other shipping options and prices will be available at checkout).

Stromstore.dk are responsible for the shipped items until you have received and signed for them.

 

International shipping

All deliveries abroad will be sent by insured post through Post Denmark. When your package has shipped, you will receive a track & trace number so you can follow it.

Delivery time within Europe: 4-5 working days.

Delivery time, rest of the world: 5-8 working days.

In the following countries the package will be sent as a private parcel without delivery, and must therefore be picked up at the nearest post office: Sweden, Norway, Finland, the Faroe Islands, Iceland and Greenland. In the rest of Europe, packages will be delivered to the recipient’s address as Private Priority items.

Europe: DKK 150 / EURO 20,10 

Rest of the world: DKK 150 / EURO 20,10

 

Complaints

If you wish to complain about a product purchased from us, please feel free to contact our customer service either by email, mail or telephone:

STRØM customer service

Strandvejen 102C

2900 Hellerup, Denmark

Tel.: +45 3940377

Kundeservice@stromstore.dk

 

You can also send a complaint about a product purchased from us to:

The Danish Competition and Consumer Authority' Complaint Resolution Centre

Carl Jacobsens Vej 35

2500 Valby, Denmark

 

You can also send a complaint to the Complaint Resolution Centre (Center for Klageløsning) through their website: www.forbrug.dk.

You can also use the EU Commission's online complaint portal to file a complaint. This is relevant if you are a customer residing in another EU country. You can file the complaint at the following address: http://ec.europa.eu/odr. When filing a complaint, provide our email address: kundeservice@stromstore.dk. If we cannot reach agreement through the Complaint Resolution Centre, you have the right to appeal to the Consumer Complaints Board (Forbrugerklagenævnet). Follow this link to file an online complaint with the Consumer Complaints Board: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

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