Free shipping in EU for orders above €200

Terms and conditions of sale

The following terms and conditions of sale apply to goods purchased on www.stromstore.com.

www.stromstore.com is owned and administered by:


1. Privacy Policy

You can read our privacy policy here.


2. Payment and security

We accept payment by Dankort, Visa, Mastercard, Maestro and MobilePay.

All payments on www.stromstore.com are made via a secure server that encrypts your data.

We use 3D Secure for all payments. 3D Secure verifies your identity and prevents any misuse 
of your payment card. You will receive a code via SMS which you must enter to complete the
payment.

Prices are quoted in Euros (EUR) and include VAT. Shipping costs are added to the price.

We only debit the amount when the goods are sent.


3. Delivery

If you order before 1 pm on a business day, we will send your parcel the same day.

When we ship your parcel, you will receive a tracking number by e-mail.

You will find your invoice in the parcel, and this is the receipt for your purchase.

If the parcel or contents are damaged upon receipt, please report this to our customer service
at kundeservice@stromstore.dk.

Delivery times may be longer during holiday and sale periods.


3.1 Delivery in Denmark

All deliveries in Denmark are sent using GLS.

Delivery time is 1–2 business days.

We offer free shipping on orders over DKK 700.

Purchases of DKK 700 or less are subject to a shipping fee of:

  • DKK 29 for delivery to GLS ParcelShops
  • DKK 49 for delivery to a home address
  • DKK 49 for delivery to a business address


3.2 Delivery within the EU

All deliveries within the EU are sent using UPS.

Standard delivery is 2–5 business days.

Express delivery is 1–3 business days.

We offer free shipping on orders over EUR 200.

Purchases of EUR 200 or less are subject to a shipping fee.

The specific shipping prices are shown during payment.


3.3 Delivery outside the EU

All deliveries outside the EU are sent by UPS Express.

Delivery time is 1–3 business days.

We offer free shipping on orders over EUR 1500.

Purchases of EUR 1500 or less are subject to a shipping fee.

The specific shipping prices are shown during payment.


3.4 Collect from a shop

You have the option of collecting your parcel from one of our shops.

Our customer service will contact you once your parcel is ready for collection.


4. Right of cancellation

There is a 14-day return policy for goods purchased on www.stromstore.com.

The period begins on the day on which you receive your item.

If you order multiple items in the same order and we cannot deliver the items at the same
time, the period begins on the day on which you receive the final item.

If the right of cancellation expires on a day on which we are closed, the deadline is extended
to the following business day.


4.1 How to exercise your right of cancellation

If you want to exercise your right of cancellation, please contact our customer service at
kundeservice@stromstore.dk.

You must contact our customer service within 14 days of receiving your item.

You must present your receipt as proof of purchase.


4.2 Return of goods and return costs

If you want to use your right of cancellation, you must return the item to Strandvejen 169 A,
2900 Hellerup, Denmark.

You also have the option of returning the item to one of our shops.

You must send the item without undue delay and within 14 days after you have contacted our
Customer Service.

We do not accept parcels which have been sent using COD or without distribution.

You must pay the shipping costs associated with the return.


4.3 Condition of goods when returning

If you want to exercise your right of cancellation, you must return the item unused and in the
same condition as it was received in.

You must return the item in undamaged and original packaging.

You are allowed to try the item in the same way as you would be able to in our shops. If the
item is used beyond that, you are liable for the reduction of the item’s value.

If the item no longer has a commercial value, we will not refund the purchase amount.

You bear the risk for the item until we have received it.


5. Refunds

Once we have received the item and accepted the return, we will refund the amount of the
returned item.

We refund payments using the same payment method that you used for the initial transaction.

It may take up to 5 banking days for the transfer to be completed.


6. Complaints

The rules on complaints in the Danish Sale of Goods Act apply to goods purchased on
www.stromstore.com.

If you wish to complain about an item, please contact our customer service at
kundeservice@stromstore.dk.

You must contact our Customer Service within 24 months from delivery.

You must present your receipt as proof of purchase.

If the complaint is justified, we will refund your reasonable shipping costs.


7. Gift Cards

We issue gift cards for values of up to EUR 670.

Our gift cards are valid for 3 years from the date of issue.

When you buy a gift card on www.stromstore.com, you will receive the gift card in an e-mail.

Gift cards purchased on our website can be redeemed on www.stromstore.com.


8. Right of appeal

If we cannot agree on the handling of a complaint, you can lodge a complaint with:

  • The Danish Competition and Consumer Authority
  • Att. Centre for Complaint Resolution
  • Carl Jacobsen Vej 35, 2500 Valby, Denmark
  • www.forbrug.dk
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